Frequently asked questions
What is the return policy?
We accept returns within 14 days, provided the products are unopened and unused. For hygiene reasons, opened perfumes cannot be returned.
Are any purchases final sale?
No – unopened items may be returned within the 14-day period. Opened or tested fragrances are excluded from returns.
When will I get my order?
Delivery within Europe typically takes 2–7 business days. Once shipped, you will receive a tracking link via email.
Where are your products manufactured?
Our fragrances come exclusively from the Middle East, sourced directly from renowned perfume houses in:
- Oman
- United Arab Emirates
- Saudi Arabia
- Qatar
All products are authentic and sourced only from trusted and certified manufacturers.
How much does shipping cost?
Shipping rates are calculated at checkout based on your destination country.
What is Attar perfume oil?
Attar is a highly concentrated, alcohol-free fragrance oil made from natural resins, florals, oud and premium oils. It provides an intense, warm and long-lasting scent and is ideal for layering with sprays. All attars are sourced directly from premium manufacturers in the Middle East.
How do I apply Attar perfume oil? Apply a small amount on:
– Wrists
– Neck
– Behind the ears
– Inner elbows
Do not rub. Attar is perfect for layering and should be used sparingly on clothing due to its oil-based nature.
What is Bakhour?
Bakhour (or Bakhoor) is a traditional Middle Eastern incense blend made from oud chips, resins, premium fragrance oils, and spices. When gently heated, it releases a warm, deep and luxurious aroma within seconds.
Common scent notes include:
– Oud
– Amber
– Musk
– Sweet resins
– Spices
– Floral accents
Each blend reflects the fragrance heritage of Oman, the UAE, Saudi Arabia and Qatar.
How long does Bakhour last? Bakhour is known for its exceptional longevity:
- In rooms: several hours
- On fabrics: up to several days
How do I use Bakhour? Bakhour is gently heated on:
– A traditional Mabkhara
– Charcoal burners
– Electric incense burners
The heat releases the aroma evenly. For clothing, hold the fabric safely above the smoke.
How long do your fragrances last?
Middle Eastern perfumes are known for their exceptional intensity and longevity. Our fragrances are typically Eau de Parfum or Extrait, offering:
- Strong projection
- Long-lasting performance, often 8–12+ hours
- On clothing, the scent may remain detectable for multiple days
The rich concentration of oriental oils ensures deep, enduring scent development.