Refund & Return Policy

1. 14-Day Return Right (EU)

Customers within the EU may return unused products within 14 days of delivery.

2. Conditions

Returned items must be:

– Unopened

– Unused

– In original packaging

Perfumes that have been opened cannot be returned for hygiene reasons.

3. How to Request a Return

Email us at [your email] with:

– Order number

– Name

– Reason for return

4. Refund

Refunds are issued to the original payment method within 7–14 days after receiving the return.

5. Exclusions

– Opened perfumes

– Used items

– Gift cards

– Clearance items

6. Damaged / Wrong Items

Report damage within 48 hours with photos.

7. Return Shipping Costs

Customers pay return shipping unless the item arrived damaged/incorrect.