Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal data when visiting or purchasing from our store, in accordance with the General Data Protection Regulation (GDPR).
1. Data Controller
FAM Trade FZ-LLC
FDRK2099, Compass Building
Al Shohada Road, Al Hamra Industrial Zone-FZ
Ras Al Khaimah, UAE
Email: michel@fam-trade.com
2. Data We Collect
We collect:
– Name
– Address
– Email address
– Phone number
– Payment information (processed securely via Shopify/Stripe)
– IP address
– Device data and browsing behavior
– Order history
3. Purpose of Processing
We process data for:
– Order fulfillment
– Customer service
– Payment processing
– Fraud prevention
– Marketing (with consent)
– Website optimization
– Legal compliance
4. Legal Basis (GDPR)
– Contract performance
– Legitimate interest
– Legal obligations
– Consent
5. Data Storage & Security
Data is stored securely by Shopify on EU/US servers with industry-standard protection.
6. Sharing of Data
We share personal data only with:
– Shopify (store system)
– Stripe/Shopify Payments
– Shipping carriers
– IT processors
All partners are GDPR-compliant.
7. International Transfers
Data may be transferred outside the EU, including to the UAE.
We ensure appropriate safeguards for all transfers.
8. Data Retention
Order data: 6–10 years
Customer accounts: until deletion
Marketing data: until consent withdrawal
9. Your GDPR Rights
You may request:
– Access
– Correction
– Deletion
– Restriction
– Data portability
– Withdrawal of consent
Contact us via email.
10. Cookies
We use necessary, functional and marketing cookies.
You may disable cookies in your browser.
11. Contact
For questions: michel@fam-trade.com